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Clover Troubleshooting

Having trouble with your credit card reader? See steps below to help resolve common common issues and return to taking payments.

Stephanie avatar
Written by Stephanie
Updated today

Sleep Mode / Quick Access Screen:

  • If you see the Quick Access screen, tap Quick Access or enter 1234.

  • Tap all four corners of the screen simultaneously to open the Welcome page.

  • Scroll down to Customer Mode Lock.

  • If it’s OFF, turn it ON - this prevents sleep mode.

  • Close the “Customer Mode Locking is Enabled” pop-up.

  • Go back to the top and tap Launch Customer Mode.

  • Tap OK

Double check

  • Make sure the card's chip is facing upward.

  • For tap to pay, ensure the card/mobile device is within 4 centimeters of the reader.

  • Check if anything is stuck in the card slot.

Restart the Device

Compact

  1. Unplug the device from the base or wall, wait 30 seconds, and plug the device back in

Flex

  1. Press and hold down the power button located on the right side of the Clover Flex until the Power Off prompt is displayed.

  2. Press the power off on the Clover Flex display to confirm.

  3. Once completely powered off, press and hold down the power button again to turn the device on.

Clover Mini 3

  1. Press and hold the power button for about 3 seconds. It is located on the back left side.

  2. Press Reboot on the screen

Clover Mini 2

  1. Open the receipt printer panel in the back and remove the paper roll.

  2. Press and hold the green button on the inside

  3. Press Restart on the right side of the screen.

Update the Wi-Fi on Your Clover

PCI Compliance standards require the device to connect to a secure, password protected network. The Clover devices will not allow a connection to Wi-Fi with only WEP security. It needs WPA2-PSK security enabled or better. This must be changed within your router settings.

Sometimes Wi-Fi passwords and network names get changed, verify your Wi-Fi name and re-enter the Wi-Fi password; this can help even if no wifi settings have been changed.

  1. Press all four corners of the touch screen to switch to Merchant Mode.

  2. Tap Advanced Configuration to access the Android device network settings.

  3. Press Network & Internet

  4. Press Wi-Fi

  5. Press the settings gear next to a connection, then press forget, then connect to Wi-Fi again.

  6. Choose your Wi-Fi network name from the list.

  7. Enter the password for your Wi-Fi network.

  8. Press Connect

    1. After you enter the wifi password, if it says SAVED, that means the WIFI is NOT connected and the wrong password was entered. Please try again.

    2. After you have successfully connected your wifi and it says CONNECTED under your WIFI name

  9. Once you’re done, keep pressing the back arrow until you see Customer mode, then press Customer mode, then Okay.

  10. You then should see a White or Blue screen saying DaySmart or Cardpointe Integrated Terminal.

Still having issues?

  1. If using a mobile device, try restarting the phone or tablet or reinstalling the DaySmart app.

  2. Unplug and replug any cords and check for loose cables.

  3. Restart your modem or router, or both.

Contact Us

Contact us through our live chat option in our Support Center, email us at [email protected], or schedule a call. Please include the following information.

  1. Your Merchant ID (MID) starts with 496

  2. The device model

  3. A screenshot of the error or a video of the issue

  4. Scroll down and tap Internet Connection. Please send a screenshot of this so we can also confirm the device's Wi-Fi connection.

Related Articles
Setting Up Your Clover Flex
Setting Up Your Clover Mini
"Device is Disconnected" Error - Clover
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